Informed Delivery® – The Basics
Informed Delivery® is a free and optional notification feature that gives residential, business and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon.
What is Informed Delivery?
Informed Delivery is a free and optional online notification feature that gives residential, business and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. The United States Parcel (USP) digitally images the front of letter-sized mail that runs through our automated mail sorting equipment. USP uses those images to provide digital notifications in advance of the delivery of physical mail.
Who is eligible for Informed Delivery?
Informed Delivery is available to most residential and PO Box™ addresses, as well as some business addresses. Visit usp to check if your address is eligible and sign up.
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Note: In rare instances, you may live in an eligible ZIP Code location, but can’t sign up because your individual mailbox is not uniquely coded; this coding determines which images are provided to each Informed Delivery user and ensures that users can only view mail destined for their address. While most addresses are uniquely coded, not all are, especially in high density areas (e.g., apartment buildings or condos). If your address is not uniquely coded, you will not be able to sign up for Informed Delivery. Visit usp to sign up and check if your address is eligible. |
What will Informed Delivery show me?
Incoming Mailpieces:
You will receive daily emails to the email address associated with your USP account containing images of the address side of up to 10 pieces of incoming letter mail. You can also view these images on your Informed Delivery online dashboard, where there is no limit on the number of images that will be shown.
| Note: Some mailpieces (e.g., catalogs or magazines) are not imaged by our automated equipment and will not appear in your Informed Delivery email or dashboard. If a scan is detected on these types of mailpieces, you will see a message stating, “There is one or more mailpieces for which we do not currently have an image that is included in today’s mail.” |
Incoming and Outbound Packages:
You will also receive status updates for packages arriving at your address and packages you have sent at the bottom of your Informed Delivery Daily Digest email and within your Informed Delivery dashboard.
Informed Delivery Interactive Content:
Mailers and shippers can supplement their physical mailpiece or package with a custom image and call-to-action known as an interactive campaign. From your Daily Digest email or dashboard, you can click the image (color image below the grayscale image) or the “Learn More” button to access the mailer or shipper’s digital content.
How are my Informed Delivery notifications delivered?
Informed Delivery notifications are delivered via Daily Digest email, on your online Informed Delivery dashboard, and on the USP Mobile application. Informed Delivery can only be sent to one email address per account. However, multiple accounts can have Informed Delivery for the same address.
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Notification Source |
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| Online |
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| Mobile App |
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To change or opt out of any Informed Delivery notification:
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